Thread:Kudossko/@comment-2601:2C3:900:18BE:9583:E907:3854:7F6F-20180401070657/@comment-30992949-20180401094643

Uhh, I'm not sure if I'm following this correctly.

If this happened recently, then your transfer code is updated to the new system.

If you issued your transfer credential before March 2, 2017 then your transfer credential are outdated as of Version 2.5.0 as you're using the old transfer system. Thus, you will need to contact Bandai Namco.

Either way, the english tumblr has already made a guide on how to contact Bandai Namco for lost accounts, so please follow that !